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I can't get my refined ore

Star Citizen changes with every patch: double-check in game.

Open the interactive diagnosis →

Where is your refining order at?

It's still in progress

Be patient

  1. Refining takes real time, sometimes several hours depending on the method you picked.
  2. You can log out or do something else: the order keeps going.
  3. Check the progress at the terminal of the refinery where you started it.

It's done but I can't find it

Collect your order

  1. Go back to the refinery where you started the order: that's where the product is waiting.
  2. At the terminal, collect the finished order: it goes into the station's inventory.
  3. Then load it into your ship to go sell it.
Copilot's noteWrite down which refinery you use: the product doesn't travel on its own.
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